JA
Janine A
1 reviews | Active since May 2014
17 Mar 2026, 10:49
Complaint
I am extremely disappointed with the service I have received regarding my refund.
I logged a request quite some time ago, and to date, the matter is still not resolved. Despite following up, I have not received clear communication or a definite timeline for when my refund will be processed.
This delay has caused significant inconvenience, as I am left without the product and without my money. I expect better service and accountability.
I urgently request that this matter be escalated and resolved as soon as possible. Clear feedback and a confirmed refund date would be appreciated.
#PoorService #RefundDelay #CustomerExperience
Helpful (0)
Replies (1)0
Replies (1)Makro's replyOfficial
20 Mar 2026, 14:03Hi Shirley,
Please be advised that your order was cancelled and the refund was processed through RCS on 16 March.
Kindly notify us as soon as the funds reflect in your account. We sincerely apologize for the inconvenience caused and appreciate your patience.
Regards,
Makro Social Media
Please be advised that your order was cancelled and the refund was processed through RCS on 16 March.
Kindly notify us as soon as the funds reflect in your account. We sincerely apologize for the inconvenience caused and appreciate your patience.
Regards,
Makro Social Media
Makro's reply20 Mar 2026, 14:03
Official
Hi Shirley,
Please be advised that your order was cancelled and the refund was processed through RCS on 16 March.
Kindly notify us as soon as the funds reflect in your account. We sincerely apologize for the inconvenience caused and appreciate your patience.
Regards,
Makro Social Media
Please be advised that your order was cancelled and the refund was processed through RCS on 16 March.
Kindly notify us as soon as the funds reflect in your account. We sincerely apologize for the inconvenience caused and appreciate your patience.
Regards,
Makro Social Media
