Complaint Against Makro – Refund Still Not Paid After Two Months (Order: MAK***

To Whom It May Concern,

I am writing to lodge a formal complaint against Makro for failing to refund me after I returned my order over two months ago.

Product: Francisco Plant Couture Philodendron Artificial Plant (80 cm, Green)

Quantity: 2

Return Reason: I changed my mind / Product did not meet expectations

Date Returned: February 2025

I returned the goods in February and have been strung along with promises, emails, and phone calls ever since. I have still not received my refund, and this is completely unacceptable and unprofessional. I have all proof of return and correspondence.

I am demanding: An immediate refund, without any further delays.

A formal explanation and apology for the unacceptable delay and inconvenience.

Failure to act now will result in me reporting this to the National Consumer Commission, HelloPeter, and making this matter public on all relevant platforms.

Sincerely, Lindelwa Ramatswi