Complaint Against Makro and TCL – Faulty Product and Lack of Customer Support

I purchased a TCL television from Makro, and within just two months, it became faulty. Since then, this has turned into an exhausting experience of poor service and complete lack of accountability from both Makro and TCL. Makro refuses to take back the TV and insists that a third-party repair company will collect it. It has now been eight days, and nothing has happened. TCL’s responses are limited to short, dismissive one-line emails with no actual action or commitment. What’s worse, Makro seems content to wash its hands of the problem, leaving the customer to fight it out with the manufacturer. This is unacceptable. I bought the TV from Makro. My contract is with Makro, and they are legally responsible for ensuring I receive the product and service I paid for. Every Makro staff member copied in the email chain has seen how poor this service is, yet not one person has offered any real assistance. This is a clear sign of how far Makro’s customer care standards have fallen. Makro and TCL, I expect immediate intervention and resolution. If this continues, I will escalate the matter through formal consumer protection channels and public media exposure. Customers deserve better than silence and excuses. Regards Franco