BP
Bernard P

1 reviews | Active since Sept 2020

02 Sept 2020, 17:17

Complaint

I am so disappointed with Makro Germiston Gauteng liquor store, yesterday went to buy some sparkling wine named "Chateau Del Re"i, only to find out it was out stock. was advised to go to some guy at the help desk to ask for them which store might be having stock, they checked other stores only to find out that Centurion has 37 cases left,which is the only store around Gauteng that has it. I drove to Centurion today only to find out it was out of stock since June and the one in store is expired. my question is that a'rent you updating on your systems with regards to what other stores have in the floor. my time and petrol is wasted for nothing.

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Replies (1)
Makro
Makro's reply02 Sept 2020, 17:30
Official
Good day Bernard,

Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management in our Germiston store regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team