DS
Duduzile S
1 reviews | Active since Feb 2014
13 Dec 2022, 10:59
Complaint about refund
I have bought a TV box and returned it because it was faulty and in the 21st of November, I got an email saying that my refund was being processed.
To date i have not received my refund, I don't think making me waiting another 14 days for the refund will be fair to me as the customer.
May i please get urgent feedback
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Replies (1)
Makro's replyOfficial
15 Dec 2022, 11:18Good day, Duduzile
Trust you are well.
I just wanted to let you know that we have received feedback from our finance department now stating that your refund has been successfully approved and will reflect back into your account within the next 2 to 10 working days bank dependent. Upon checking your bank statements, please ensure that you refer to the date of purchase as the bank usually backdates these payments.
Lastly, I would like to apologize for the inconvenience caused and the service that you have received from our contact center throughout your online journey with us.
Please feel free to contact our Hellopeter Team should you require any further assistance.
Hope you find the above in order.
Have a wonderful day further.
Kind Regards,
Makro Hellopeter Team
Trust you are well.
I just wanted to let you know that we have received feedback from our finance department now stating that your refund has been successfully approved and will reflect back into your account within the next 2 to 10 working days bank dependent. Upon checking your bank statements, please ensure that you refer to the date of purchase as the bank usually backdates these payments.
Lastly, I would like to apologize for the inconvenience caused and the service that you have received from our contact center throughout your online journey with us.
Please feel free to contact our Hellopeter Team should you require any further assistance.
Hope you find the above in order.
Have a wonderful day further.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply15 Dec 2022, 11:18
Official
Good day, Duduzile
Trust you are well.
I just wanted to let you know that we have received feedback from our finance department now stating that your refund has been successfully approved and will reflect back into your account within the next 2 to 10 working days bank dependent. Upon checking your bank statements, please ensure that you refer to the date of purchase as the bank usually backdates these payments.
Lastly, I would like to apologize for the inconvenience caused and the service that you have received from our contact center throughout your online journey with us.
Please feel free to contact our Hellopeter Team should you require any further assistance.
Hope you find the above in order.
Have a wonderful day further.
Kind Regards,
Makro Hellopeter Team
Trust you are well.
I just wanted to let you know that we have received feedback from our finance department now stating that your refund has been successfully approved and will reflect back into your account within the next 2 to 10 working days bank dependent. Upon checking your bank statements, please ensure that you refer to the date of purchase as the bank usually backdates these payments.
Lastly, I would like to apologize for the inconvenience caused and the service that you have received from our contact center throughout your online journey with us.
Please feel free to contact our Hellopeter Team should you require any further assistance.
Hope you find the above in order.
Have a wonderful day further.
Kind Regards,
Makro Hellopeter Team
Best regards,