Complaint About Missed Delivery and Poor Service

I placed an order for an Inverroche on 14 August 2025, specifically so I could enjoy it on my birthday, 15 August. After placing my order, I initially received confirmation that delivery would be on the 16th, but then I was pleasantly surprised to receive an updated confirmation saying it would arrive on the 15th — perfect timing for my celebration.

However, on the 15th, at around 11:00, I received a message saying: “Apologies, we couldn’t reach you today to deliver your order. We will contact you to confirm your availability before we reattempt delivery.”

This was extremely confusing and frustrating, as I was home the entire day. No one rang my bell, called, or attempted delivery. There was no communication from the driver or your delivery team.

Now, it's 16 August, 20:45, and I still have not received my order. Needless to say, this has been a huge disappointment. What was meant to be a simple gesture to enhance my birthday ended up being a frustrating experience — thanks to the poor handling of your delivery process.

Thank you, Makro, for spoiling my day.

I would appreciate: A clear explanation of what went wrong. An urgent update on when I can expect my delivery.

An apology, and some form of compensation would be appreciated, considering the inconvenience and the missed occasion.