Complaint about Makro online

2020/05/04

Afternoon

#MAK***

On 1st May 2020 I wrote a review here about the bad service I experienced from Makro. See my review on 1st May 2020.

The same day I got 2 e-mails from 2 different people saying that they will look into the problem.

Request number 705720 Eschel steele (Makro)

Apr 28, 17:32 SAST

Good day Dalene,

Thank you for your email.

Please be advised that we have escalated your matter to the relevant department.

We will revert back with feedback.

Hope you find the above in order and apologies for any inconvenience caused.

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Saturday morning I rep**** on their mail to ask when my groceries will be delivered. No answer back.

This morning I told them I want the groceries before 16:00 or I will cancel.

Well till now nobody phone me or contact me regarding my order so that I know what is going on and it is still on pending.

It show to me nobody give any attention to my order.

PLEASE SEE THIS E-MAIL THAT MY ORDER IS CANCELLED.

I will not stand for any thing that will be delivered to me after this e-mail.

I can't say anything about the service because there was no service.