Complaint about Makro @ Carnival City- the customer was sold a faulty fridge

I bought a Defy fridge at Marko on the 21 April 2022, it was delivered at home the next day on the 22nd of April 2022. On the 23rd of April I called Makro @ Carnival City and indicated that the fridge was making some funny noise and they indicated a call will be logged a technician will come and access the damage. 2 weeks later a technician came through to have a look at the fridge firstly he said nothing is wrong but 2ndly it was two technicians they then looked and did indicate there was an issue and they will fix it- according to them they fixed it and left - i asked what was being fixed they said they have fixed it???? fast forward to today this fridge is not even a month old but still makes the same noise and worse part there was a survey I had received after the technicians came through to my house where I had indicated that the issue at hand is still not resolved but to date no one contacted me clearly there is no one attending to the survey feedback. Now I feel that the service offered was pathetic and now I want my money back rather i buy another brand cause clearly the one they sold me was still faulty and this is totally unacceptable I mean I spend my hard earned money R9000k in total purchasing a fridge that is supposed to be brand new yet was faulty, this is not right, this is totally unacceptable. this was the worse service i have received ever...