Complaint about delivery

Ain't happy with Makro online shopping at all. I have ordered items on the 3rd of October. My deliveries were splitted. I received 1st delivery on time. But the second delivery is delaying, no communication not even yet shipped. You keep calling they tell you that they will sort it out with another department. Such a big store with poor customer service 😒. Am very disappointed at Makro. I don't think I will ever shop online at Makro.