Complaint

Hi, I purchased a Milax air fryer from Makro Cornubia in October 2021. When we made the purchase the person never explained the guarantee and that the item will need to go for repairs etc.

In the 8th of January I took the air fryer to Makro Cornubia as the timer was not working. I had to wait a while before being attended to and then was told that the item needs to be booked in.

I called serval times to the store and I have left many messages to be called back. But nothing happen. I even called the customer care and even then I was given a Refrence number. I bought the air fryer for using and not even 6months I have a problem and no one from Makro even cares to give you any feed back. Even the Manager Langa didn't even call back. The service is so pathetic. I will never buy any electrical appliances from them again. I am not sure as to When I will get feed back. I called the switch board several times and was transferred to the repairs department. No one picks up. No one cares in the business. Frustrated customer, who wants her appliance as soon as possible.

The 12 working days period is even over.