Complaint

I paid for a online order from Makro on the 28 Oct 2023 and the dilivery was set to be received on the 3 Nov 2023 (2-5 working days). I had to send multiple emails on the 3 Nov 2023 as my order still showed packed sinces the 30 Oct 2023, but they are not sending it out on delivery and are not reponding to my emails. I then had to spend money to call them just to be told that it will be sent on the 6 Nov, which is over the delivery period. I still have not received my order it's now 10 days after I paid for the items and I have only received the one item. When sending mails they do nothing expect the usual emails of sorry for you inconvenience and they do nothing to get a driver to collect and delivery what I have paid for. Their customer service is horrible and it looks like I have paid a company that takes my money and does not delivery what I have paid for. Emails don't work my order keeps showing in progress and that the items has been package since the 30 Oct. They are not sorting out my item that must be delivered, they are not keeping me posted and I must constantly get in contact with them with absolutely nothing being resolved and my ietm is not being handed to a driver to deliver and I paid for it. Now they are sitting with my money and the items that I have ordered, this is not even worth a one star rating