Complaint

<p>On the 19 October 2016, I went to Makro Wonderboom to purchase the two packets stayfree for R40.00 special. I received a quotation first and then asked for assistant as i needed to buy for R3500.00 for a CSI project. When I got to pay the items the cashier couldn’t capture the items with the amount as indicated on the pamphlet. it needed her to punch the items one by one and it was 175 packets of stayfree sanitary pads. She called in the supervisor to assist with capturing the items at once but the supervisor struggled as well. After the long struggle they called in the manager Trevor and still the struggle continues and they called the other Trevor. Then after struggling one of the Trevor s told me to go and come back the following day because head office was close and there was nothing they could do. The item doesn’t want to be captured in bulk even when tried by four or five, them the other sanitary pads price increases to R37.00. I was so angry, disappointed, disrespected and humiliated by the level of bad, poor, *********** service i was provided. No one wanted to take responsibility for changing the price as they didn’t want to be accountable. I was frustrated when i was told by the manager that i must leave the items and go home inly to return back the following day. Firstly they didnt ask how urgent was the items i needed, they didnt even asked if i stays around the area if i had the transport to return whenever they going to sort their problem. After a long struggle the managers left me there stranded with junior staff which was also frustrated as they couldnt help me i wanted to leave the items and go and take my money and presence where they value it and respect it. The cashier and the supervisor wanted to help as far as they could but the system couldn’t allow them. It was after a long long wait and frustration that they called in a guy who gave me the quotation and explained to him what happened until he tried to make sense of the situation and then went on and changed the price of the pads so that it allows me to purchase the items as indicated on the pamphlet. I was so relieved that finally help has come my way until i had to be checked by security. The items were checked and counted unit by unit wasting another time, and only to find that the other box that was given to me it was actually the incorrect box of pads. by that time there was no one to assist with bring the correct box to me so that i can leave the hostile premise of Makro store. It took me two hours to buy the stayfree sanitary towels that i needed and as a results i missed another opportunity to buy other items at the other stores for my project. I was with my two kids they were very frustrated, hungry , thirsty, tired from a day at school now had to put another extra two hours of bad service. I am so hurt i dont know if it was a different colour the matter could have been handled differently or is this how the makro stores want to be remembered by customers? The feedback i am going to give to the rest of the world is the first hand experience of some sort that i will never ever forget. I also pray that I dont go back there because clearly my money is not needed and valued. The attitude i was given clearly shows that we still have a long way to go for a better, effective and efficient service delivery. I now have to arrange transport for my kids to be taken to school because i cant take them as I need to meet the deadline of buying other items in other stores of which could have been done yesterday but because of the bad service I have received. and I have to work under pressure because of a simple price change that was refused to be done immediately and the *********** staff that handled the transaction. Even if you can look at the video footage you will see how long it took for me to get the items I needed. Words cannot explain how I feel now. It is totally unacceptable and I am so appalled to this point. I can go on and on explaining how I feel.</p> <p> </p>