MV
Marica V
1 reviews | Active since Jan 2012
20 May 2019, 09:45
Complaint
I am not satisfied with the service received from Makro Online store. I placed an order on the 15/04/19. MAK ********** . When I received the goods everything was broken and on the box was a sticker that read damaged goods. I can not recall ordering damaged goods so I was wondering why deliver goods if you know it was damaged, seriously. Off course I returned everything after consulting with Carl ********** . The store where the items originated from. He assured me that the items will be replaced. After many phone calls, if you are lucky enough to get through, I still do not have my items. I personally will not order from Makro ever again. It seems that once they have your money they can't be bothered. I mean pasting a damaged goods sticker on the parcel thinking that will be acceptable for the person receiving it.
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Makro's replyOfficial
20 May 2019, 10:10Good day Marica,
Thank you for your review and for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will follow up with the store and couriers on your behalf and investigate. We will contact you as soon as we receive feedback.
Again, we do apologize for the inconvenience and we will contact you to have this resolved.
Kind Regards,
Makro Hellopeter Team
Thank you for your review and for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will follow up with the store and couriers on your behalf and investigate. We will contact you as soon as we receive feedback.
Again, we do apologize for the inconvenience and we will contact you to have this resolved.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply20 May 2019, 10:10
Official
Good day Marica,
Thank you for your review and for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will follow up with the store and couriers on your behalf and investigate. We will contact you as soon as we receive feedback.
Again, we do apologize for the inconvenience and we will contact you to have this resolved.
Kind Regards,
Makro Hellopeter Team
Thank you for your review and for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will follow up with the store and couriers on your behalf and investigate. We will contact you as soon as we receive feedback.
Again, we do apologize for the inconvenience and we will contact you to have this resolved.
Kind Regards,
Makro Hellopeter Team
Best regards,