Complaint

Their service is very poor, i order and paid online last year November 2017, few days after i went to check and they said they didn't receive my payment and they gave me customer service number to call and i did, spoke to Malehlohonolo who advised me to send proof of payment and i did, she didn't give me feedback then after I sent her email again and she asked for my cellphone number. After some time i went back to store and spoke to Refilwe Oliphant who advised me to send all communications emails a I had with Malehlohonolo of which i did and she said she will get back to me and she never did. I tried to send her couple of emails and she never rep****. And i called my bank to confirm if the money really went off and they said yes and gave me reference for the call. Since November 2017 up until now i didn't get the fridge i ordered and i didn't get my money back and no one even tried to contact me about it.