Complaint

Good day Sir /Madam I am dearly disappointed with Makro Grown mines or must I say Makro in a whole on the service I got from them for the past three and a half months. Last year in August I have taken out a 24 months’ contract with Makro via Vodacom. Late December the charging pin did not work. I took the phone to Makro in Crown mines to be repaired. When they booked the phone in there was a slight creek on the screen LCD and the phone was working at the time. A month later I then received a call from Makro advising me that they cannot fixed the phone because the LCD is broken, I explain that the phone was in good condition and everything was working. The only problem was the charging pin. They have send the phone back a month later and I was contacted and advised that they have made an error saying that the LCD was broken, they cannot fix the phone because of the crack. I then requested to speak to Vodacom and spoke to the lady by the name of Douc’s and wanted to know why they cannot fix the charging pin her reply was she doesn’t know and the LCD is broken. I asked her to send me the correspondence between herself and the technician on why they cannot fix the pin she said there was nothing and drop the phone on me. I than contacted the store manager of Makro Crown mines cannot remember the gentleman’s name I have explain the situation to him, he agreed to follow up and come back to me. Another month later I got another call from Makro advising they will not fix the phone and said why don’t I just pay a 1000.00 then all will be over and get a new phone. I then contacted the head office and spoke to a lady by the name of Zanele she followed up and advised that the phone will not be fix and that the store manager is a lady and not a man. The guy misled me. I AM SO DIGUSTED WITH THE ENTIRE SITUATION, MAKRO WILL NOT HELP ME. THERE IS A GUARANTEE ON THE PHONE I BOUGHT. THE PHONE IS ON CONTRACT. I AM PAYING FOR THE PHONE EVEN THOUGH THE PHONE IS NOT IN MY POSITION. THE PAST 3 AND A HALF MONTHS THERE HAS BEEN SO MUCH CONTRADICTING STORIES ABOUT THE PHONE. THE PHONE WAS NOT BROKEN WHEN IT WAS BOOKED IN ONLY THE CHARGING PIN WAS BROKEN. CAN A SOLUTION BE GIVEN FOR THIS ISSUE. CAN MAKRO CROWN MINES PLEASE GIVE ME A NEW PHONE OR REFUND ALL THE MONEY I HAVE BEEN PAYING WITHOUT THE PHONE. THIS ISSUE HAS REACHED A MAXIMUM COMPLAINT LEVEL AS NOTHING POSITIVE IS NOT COMING THROUGH. I have now resorted to Hello Peter for further assistance, Hope to hear from you soon. Unhappy client.