COMPLAINT

Complaint I wrote to Kamiela Cupido on the 27/02 and sent her an email with regards the TV which i bought from them, mind you the first one as well gave me problems and still was no response from them till the matter was escalated to Johannesburg and she had to adhere to it. My email stated the TV is not working and we can only here the sound, when i noticed that she is not responding i again followed it up and contact her on ( ********** ) which its her direct line when i spoke with her she was still not interested to assist and just advised that she is no longer in that department, my question to her was, seeing that she is aware of the email why did she send to the relevant person to deal with the matter which she said with a very disrespective tone that she will which i was not even convinced that she will. I send emails and copy Sandy, Louis, Aneesa and none from the Makro employees has even bother to answer my emails nor to assist. Why is it all the time to get feedback and assistance from Makro we have to escalate the matter, what really frustrates me as I have mentioned to her even from the previous tv gave us the same problem and there was still no service from her side, whilst each an every organisation has employed people to deal with matters like this. I need a feedback and resolution to be attended urgently,