*** COMPLAINT ***

I have made a purchase of 2 x Redmi 4a 32gb on the 24/11/2017, the newspaper clearly states Receive R500M Rewards(per cell phone) when you purchase the cellphone on pre paid, it usually takes 24 hours for the rewards to load onto my M rewards app,

I waited the 24 hours and went in to the store (Makro crown mines) on the 25/11/2017, the queries consultant Fezile mentioned that it will now take 48 hours for the M rewards to activate and i should check on the 26/11/2017,

48 hours lapsed and the rewards does not appear ,i returned to the store on the 26/11/2017,

The general manager Nicolas could not assist me and was rather rude,He first mentioned without even checking his promotional leaflets that the deal was for contracts only, i did advise him please refer to your leaflet which clearly states on prepaid, he carried on arguing and mentioned no it was for contract, he mentioned i can stand there all day but he cannot help me and this is a head office query, i did tell him that the service levels and promises made by makro is pathetic and nauseating, all he said was SORRY ABOUT THAT,i also suggested that it is a internal issue/error kindly provide me with a gift card for the value and makro can sort out the rest internally however he was not willing to assist me in regards to that as well i had then left the store very unhappy, angry and disappointed.

The manager Nicolas had called me back and mentioned that my query is legit and i will receive the rewards by the 27/11/2017, he will give me a call at 10am on the 27/11/2017 to confirm that i did receive the same,

27/11/2017 - 10 am has passed by and no call from the general manager, i tried to call in however he is in a meeting, i don't find that professional as he had promised to call me by 10am and he had not. i still don't have my rewards and a unhappy customer.

This is really poor, appalling and disgusting service from Makro and the team !!!!