Complain

On 03 Jan 2025 my wife bought me a pair of boxers shorts, Inv no 0TR60M312 from Makro in Nelspruit. She bought several other items to the amount of R1309.30. When she gave me the boxer shorts I noticed that it's a Large in stead of XL that I wear. We cept it in the original package and on 07 Jan 2025 we took it back to exchange it for a XL. Although it was still in the original package and not warn. The store refused to exchange it and just said they don't exchange underwear. I tried to explain that the items were never warn and they can see it is still in the original package, they refused to assist in exchanging it. I the called the Makro Head Office complained department and logged a formal complaint with them.