lM
lindelwa M
1 reviews | Active since Sept 2016
07 Sept 2021, 11:46
Complain
I have purchased a fridge online on the 31st of August 2021 and today is the 7th September 2021, I have not received the order. When I am tracking the item online, it shows its packed since the 1st of September. I have sent several emails and no one is responding . Very very poor service and no communication, communication would be better. Makro should just stop online service and if not change the 2 to 5 days delivery estimation its false advertising....
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Replies (2)lM
lindelwa M's updateReviewer Update
07 Sept 2021, 14:15It is surprising how quick the Hellopeter team is than the customer service team.
I hope that I will get the delivery by the end of the day, anyway thanks for your response.
I hope that I will get the delivery by the end of the day, anyway thanks for your response.
lM
lindelwa M's update07 Sept 2021, 14:15
Reviewer Update
It is surprising how quick the Hellopeter team is than the customer service team.
I hope that I will get the delivery by the end of the day, anyway thanks for your response.
I hope that I will get the delivery by the end of the day, anyway thanks for your response.
lM
lindelwa M's updateReviewer Update
08 Sept 2021, 11:46WOW MAKRO, after up and down wasting my Airtime. First call Saturday the 4th September I was told that the fridge was dispatched on Thursday the 2nd September and will arrive Monday the 6th. The fridge was not delivered , Tuesday call with the ref *** I was told the fridge will arrive END of the day Tuesday and the fridge was not delivered.
Wednesday call with Bongi Johnson and other consultants who hanged up deliberately I was told that there was a delay with Value Logistics and they tries to contact me but did not reach me, big lies no missed call. I decided to call value logistics and value confirmed that they only got notification Tuesday the 7th September to collect the parcel and will only be delivered Monday the 12th September 2021.
Meanwhile MAKRO ADVERTISING SAYS * 2-5 DAYS DELIVERY* change your website , train your staff and respond to your emails . Deliver as you promise
You have poor service EVER , VERY VERY POOR and annoying
Wednesday call with Bongi Johnson and other consultants who hanged up deliberately I was told that there was a delay with Value Logistics and they tries to contact me but did not reach me, big lies no missed call. I decided to call value logistics and value confirmed that they only got notification Tuesday the 7th September to collect the parcel and will only be delivered Monday the 12th September 2021.
Meanwhile MAKRO ADVERTISING SAYS * 2-5 DAYS DELIVERY* change your website , train your staff and respond to your emails . Deliver as you promise
You have poor service EVER , VERY VERY POOR and annoying
lM
lindelwa M's update08 Sept 2021, 11:46
Reviewer Update
WOW MAKRO, after up and down wasting my Airtime. First call Saturday the 4th September I was told that the fridge was dispatched on Thursday the 2nd September and will arrive Monday the 6th. The fridge was not delivered , Tuesday call with the ref *** I was told the fridge will arrive END of the day Tuesday and the fridge was not delivered.
Wednesday call with Bongi Johnson and other consultants who hanged up deliberately I was told that there was a delay with Value Logistics and they tries to contact me but did not reach me, big lies no missed call. I decided to call value logistics and value confirmed that they only got notification Tuesday the 7th September to collect the parcel and will only be delivered Monday the 12th September 2021.
Meanwhile MAKRO ADVERTISING SAYS * 2-5 DAYS DELIVERY* change your website , train your staff and respond to your emails . Deliver as you promise
You have poor service EVER , VERY VERY POOR and annoying
Wednesday call with Bongi Johnson and other consultants who hanged up deliberately I was told that there was a delay with Value Logistics and they tries to contact me but did not reach me, big lies no missed call. I decided to call value logistics and value confirmed that they only got notification Tuesday the 7th September to collect the parcel and will only be delivered Monday the 12th September 2021.
Meanwhile MAKRO ADVERTISING SAYS * 2-5 DAYS DELIVERY* change your website , train your staff and respond to your emails . Deliver as you promise
You have poor service EVER , VERY VERY POOR and annoying