complain

I am writing in regard to the complaint I filed on 17th April with Makro Stores regarding the damaged unit I sent in for repair.

I have yet to receive any feedback or updates on the progress of the repair. It has been over 3 weeks now and I am very concerned about the status of my unit. I have tried reaching out to the customer service department multiple times but have had no luck.

I understand that the repair process may take some time, but I feel that I should at least be informed of the progress or be provided with an estimated timeline for the repair. I would like to request that you kindly provide me with an update on my unit.

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The first complaint is about the same unit. Dear Makro,

I am writing to complain about the return of an item that I attempted to process at the Makro store in Crown Minds. I called the Makro call center twice last week and two different agents confirmed that they would accept the return at the store. Now, however, I am being told that I must book an online return.

I am disappointed and frustrated by this turn of events. I had checked with the call center before I made the trip to the store, and I was given false information that cost me time and money. I would like to receive an apology for the misinformation I was given.

I ask that you look into this matter and resolve it as soon as possible.

I look forward to hearing from you soon.

Sincerely, Brandon-Lee Padayachee ***