complain

Dear Makro,

I am writing to complain about the return of an item that I attempted to process at the Makro store in Crown Minds. I called the Makro call center twice last week and two different agents confirmed that they would accept the return at the store. Now, however, I am being told that I must book an online return.

I am disappointed and frustrated by this turn of events. I had checked with the call center before I made the trip to the store, and I was given false information that cost me time and money. I would like to receive an apology for the misinformation I was given.

I ask that you look into this matter and resolve it as soon as possible.

Online order #MAK*** Contact person: Brandon-Lee Contact number: ***