Complaimt

Urgent Complaint Regarding Faulty TV and Poor Customer Service

Dear Disebo and Cindy

I am writing to formally express my dissatisfaction with both the product and service I have received from your Strubens Valley branch.

On August 11th, I purchased a television from your store, which, unfortunately, turned out to be faulty. Since then, I have had to return this TV twice due to ongoing issues, with no resolution to date. Despite the initial repair attempt, the problem persisted, raising the question of why a second repair attempt was deemed necessary for a TV that was less than two months old.

When I requested a refund, I was met with an indifferent response, and my concerns were effectively ignored. Initially, I was informed that my refund would be processed within 48 hours. However, upon following up, I was told the timeframe had changed to 14–21 working days. This extended period has left me without a functioning TV for an entire month now, causing significant inconvenience.

To make matters worse, I have not received any updates or communication from the Strubens Valley branch regarding the status of my refund. The lack of responsiveness and poor service I have experienced has been very frustrating.

I expect a prompt resolution to this matter, as well as clear communication regarding the status of my refund. I hope my experience can serve as feedback for improving your customer service and repair processes.

Thank you for your attention to this matter. I look forward to your immediate response.

Sincerely, Charmaine