Competent Software *********** Staff

Hi

I placed an order with Makro for an online only deal they had. Not realizing the size of the screen ordered. I only noticed it after payment. That is where my nightmare with Makro started. I placed my order MAK*** at 9:43 on the 14 of April. 10:26 I contacted them and canceled the Order, ***. I was informed that it will take 3 - 5 Days to refund me my money.

On the 17 of April to my sunrise I got a Order picking confirmation, and the same day I received a notice that my order was out for delivery. I informed Makro and they said if it should be delivered that I should return it .

The package was delivered on the 18th and returned to Makro.

I Contacted Makro on the 25 and again on the 26 of April. The gentleman on the 26 Informed me that they are still awaiting cancelation of the order. And that cancelation can take 3-5 days. As an order was supp**** to a 3rd party to deliver on Makro's behalf. Clearly this did not happen as it is 10days later and nothing has been done. And all of a sudden it will take 14 days after this to refund me.

Makro as Competent software working on their automated Online Sales. But they have an *********** Customer Care Team. If you ask to speak to a Manager you are only placed on hold. Can only assume they are to "Busy" to speak to customers.

I will never buy from Makro in my life again.