*********** Company with *********** Call Center.

I ordered a set of tables on Makro online in time that I needed delivered on 13th March 2026. The wrong tables were delivered on the 11th March 2026. I called Makro telling them of the mix up. Makro told me my parents who are pensioners need to wrap up the tables and they will have them collected. If Makro had done it right the first time, there would be no need. To make matters worse they refuse to do an exchange and require I get a refund, those tables are on sale and need to be delivered before Friday. Their call center was a waste of airtime and time. They sound like bots repeating the same thing over and over gain instead of providing a solution. I spoke to Sithembile from the call centre and I requested to speak to her manager. Makro refused for me to speak their manager is or even supervisor, which is my right as a customer. It's a sorry excuse of a company, Awful service customer, lack of accountability.