communication is none existent
Bought three proucts from the makro website, 1 was delivered seately and the others were supposed to have been delivered seperate come the day of the day of the second delivery 1 item was missing and the delivery reipt clearly states that my package was a whole kilo short. this has beenn going on for a week, 6 phone calls and several emails later lusanda, sifiso, gilbert, lizzy dont want to respond to emails despite me sending the proof. people just ignore comms even after taking a clients money. at this point the amount of airtime iv spent calling customer care equals the item.
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Makro's replyOfficial
27 Sept 2023, 10:04Good day Dumingu,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply27 Sept 2023, 10:04
Official
Good day Dumingu,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
's updateReviewer Update
27 Sept 2023, 10:12when will feedback be provided? its been a week , people keep passing the responsibility to next the person and the chain keeps getting longer. perhaps you must just refer me directly to the CEO
's update27 Sept 2023, 10:12
Reviewer Update
when will feedback be provided? its been a week , people keep passing the responsibility to next the person and the chain keeps getting longer. perhaps you must just refer me directly to the CEO