Communication is horrible with no alternatives offered.

I bought two chairs from Makro, which arrived with missing items. I was told the missing items would be delivered only to see an email of a refund of the item and being told to arrange collection. This was not communicated to me and I even specified that I do not want to return the item instead of an alternative solution I get this after a month of waiting. I bought the items online, When I called to find out what was happening I am told the item is no longer available in stock, this also wasn't communicated before hand to allow me to decide how I want to proceed.