AB
Ann B
1 reviews | Active since Mar 2010
02 Sept 2021, 09:32
Come on, Makro!!!
I am a buyer for 2 companies for which we have cards and accounts at Makro. I have been trying unsuccessfully to get hold of a representative to come and see us to assist us with changing names on cards and getting one time pins sent to the correct cellphone numbers. Every time I get through to someone, the call is apparently lost. I am really sick and tired of having to struggle with their bad service. Could someone from Makro Vaal please contact me in this regard - Ann von Brandis - Cell no. *** or ***.
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Replies (2)
Makro's replyOfficial
02 Sept 2021, 13:14Good day Ann,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply02 Sept 2021, 13:14
Official
Good day Ann,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
AB
Ann B's updateReviewer Update
02 Sept 2021, 16:40Thank you, Makro Hellopeter Team. Someone did contact me from Makro Vaal and we will be meeting shortly to sort out all issues. Much appreciated.
Regards
ANN VON BRANDIS
Regards
ANN VON BRANDIS
AB
Ann B's update02 Sept 2021, 16:40
Reviewer Update
Thank you, Makro Hellopeter Team. Someone did contact me from Makro Vaal and we will be meeting shortly to sort out all issues. Much appreciated.
Regards
ANN VON BRANDIS
Regards
ANN VON BRANDIS