collection of orders

I've ordered goods online (some cartons of juice that was in stock) from Cape Gate on the 23rd November 2017 and to be collected at this store. Today is the 14th December 2017 (3 weeks later) and still no confirmation that I can collect the goods. This alone is disgusting and unprofessional especially for a huge and established company as Makro. Actually, I have been a happy customer of Makro for many years but it is the Makro Cape Gate store that is not on par with the rest of the Makro stores in Cape Town/Western Cape. Also, I have called Makro Cape Gate ( ********** ) to query this unprofessional service and the operator has tried, on several occasions, to connect me to the appropriate online department but no answer. The operator has also given me various contact numbers ( ********** 548, ********** 507, ********** 557) to the online team/managers (Jackie/Rudolf) and yet again NO answer.

Such an unprofessional online and customer service from Makro Cape Gate!