Cold service

Bought a KIC fridge from makro ottery 2nd February , had manufacturing damage on the outside. Took week to tell me they don't have same fridge in stock. Decided to keep the fridge and received a discount. On opening the fridge realised the door cant close properly and thermometer don't work. Requested it to be collected on 19th February, still waiting on the fridge to be collected and even tho Makro don't have stock of the same KIC for exchange they are still advertising the fridge and according to their customer service they do have stock. I am appalled at the lack of service and urgency to resolve the matter. I've been the one to have to follow up constantly and phone the branch to get the matter resolve and in the meantime I have no fridge.