Coffee Machine Refund request denied...

I returned a coffee machine that I thought might be faulty [I'm not a professional so its a guess] within 24 days of purchase, 10days after their 14 day money back guarantee which I only noticed for the first time at the refund desk [it does not appear on my receipt]. <br> 1. I was not informed about the 14 day policy when I bought the product. I assumed that the Consumer Protection Act of 6 months would apply with my right to a refund or replacement. No option of a refund was given.<br> 2. I wanted to write down the Coffee Machine fault for the technicians, but I was told it was not necessary. How would I know what message was given or how it was given? Once, At Pick n Pay I was asked to WRITE DOWN IN DETAIL.<br> 3. I was told to go and read the Act properly, since it gave Makro special permission for their 14 day policy.<br> 4. [The person was not rude. We just didn't understand each other]