Clueless

Want to complain about makro south coast and the customer care. Bought an oven and stove in october 2017, 2 weeks ago the glass in the oven shatters while warming the oven up. We call makro and they will send a technician within 72 hours. 5 days later a technician rocks up and looks at the oven, we get told they will get back to us. A week later after sending a email to there customer careline on thursday somebody calls me to say the parts have been ordered it will take 14 to 21 working daysdor the parts to come. In the meantime my wife goes to see them at the same time and they dont know anything about it. I want someone from makro head office to give me a call to explain why the store and customer service is ***********.