HE
Henk E
1 reviews | Active since Jul 2019
24 Jul 2019, 01:22
Closure of ********** Makro/RCS credit card account
It has now been a month that I have tried to close my Makro/RCS credit card which I have discovered had ********** activity. After a very long battle with RCS, they finally investigated the matter. I then immediately demanded for my final settlement quotation from Makro. I then settled the amount and send the confirmation to the RCS closure department. They now refuse to close my account or answer my emails for some pethatic reason that they now owe me money. I am immigrating to Australia and need to get final confirmation that this account is now finally closed!!!!
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Makro's replyOfficial
25 Jul 2019, 09:02Good day Henk,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in the regard and for the inconvenience this whole ordeal has caused you.
Please be advised that we will contact your RCS team for urgent assistance and that they should contact you directly, for security reasons. As soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in the regard and for the inconvenience this whole ordeal has caused you.
Please be advised that we will contact your RCS team for urgent assistance and that they should contact you directly, for security reasons. As soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Makro's reply25 Jul 2019, 09:02
Official
Good day Henk,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in the regard and for the inconvenience this whole ordeal has caused you.
Please be advised that we will contact your RCS team for urgent assistance and that they should contact you directly, for security reasons. As soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in the regard and for the inconvenience this whole ordeal has caused you.
Please be advised that we will contact your RCS team for urgent assistance and that they should contact you directly, for security reasons. As soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team