closure of account

I called in on Sunday to close my acc with makro i spoke to Zintle rude consultant who was not willing to Hear my request. my request was to Close my acc and a closure letter she said to me i have to wait 36 day for my acc to be closed, where as other were confirming 24 to 72 hours. i said i understand but i request an urgent closure cause this account is putting my employment in Jeopardy can she please sent to some one with high mandate to assist urgently , she refused and i requested yo speak to the manager that never happen she came back with a story, i requested to lay a formal complain and requested a complain ref she said you will get it via email. which i never got the ref meaning she didn't help me with anything, my acc ins not closed and i need it closed urgently. even if i wish to have an account with RCS MAKRO i will never because of my experience with Zintle. if not mistaken the first time i ask her name she gave me a different name