Close your Online Store!

The most pathetic online sales platform I have ever encountered!!!!

4 weeks down the line since my product has been returned and received by makro, a product that was not even opened and I am still waiting for my refund!! 10 different consultants dealing with the same reference number and no one knows what the hell is going on.

Makro has no supervisors or managers, first time I ever see something like this. The entire company is run with telephone consultants. Give up your online platform because you are useless at it and stick to retail stores. Facebook posts, emails, calls - continuously for the last 4 weeks, still no refund.

No manager, no supervisor - instead you get apologies and escalations as automated responses. That’s all the feedback I get - “sorry for the inconvenience, we will escalate” .. for over a month.

How many times are they going to apologize and escalate. We are already on 11 times this has been said to me. Makro - you are clueless at running an effective online sales platform, save face and close it. You are NO WHERE compared to the likes of Takealot. If I return an item, my money is refunded within the same week.

Now get an actual manager or supervisor to pick up the phone and actually call me. Do they know how to do that? It seems to me no one knows how to use a phone, only useless scripted responses via email. ***

Hopefully more and more come to Hello Peter to read these reviews. Makro can not even get to 3/10 on almost 12000 reviews. That says something. If you are reading this and intend of buying from makro, save yourself the headache and go elsewhere. There are plenty options.

Let’s see how long it takes makro to send me another automated, scripted reply to this review.