CF
CHANTEL F
1 reviews | Active since Jul 2014
31 May 2019, 15:43
CLOSE MAKRO ACCOUNT
I've been trying since the 20th May to close my Makro account. I've been into the Ottery store where staff was unhelpful as well as calling the branch. I cannot get through the call centre number and been emailing all contact emails as per website to no avail. I received a call from some lady about 1 week ago as well as I told her to close the account even though she tried to persuade me to keep it open. PLEASE CONTACT ME ABOUT CLOSING MY MAKRO ACCOUNT. and REFUND ME THE small overpayment. I'M NOT INTERESTED IN THIS ACCOUNT
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Makro's replyOfficial
31 May 2019, 16:24Good day Chantel,
Thank you for taking our call and for bringing this matter to our attention.
Kindly accept our sincerest apologies for the service you have received thus far in this regard, it is really disappointing to read and we hope this matter can be promptly resolved from this point on.
Kindly note that with account queries, RCS requests that our customers call them directly as they cannot discuss anything with a Third party. Please call our RCS department on ***, request a cancellation and they will definitely be able to assist you.
Kind Regards,
Makro Hellopeter Team
Thank you for taking our call and for bringing this matter to our attention.
Kindly accept our sincerest apologies for the service you have received thus far in this regard, it is really disappointing to read and we hope this matter can be promptly resolved from this point on.
Kindly note that with account queries, RCS requests that our customers call them directly as they cannot discuss anything with a Third party. Please call our RCS department on ***, request a cancellation and they will definitely be able to assist you.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply31 May 2019, 16:24
Official
Good day Chantel,
Thank you for taking our call and for bringing this matter to our attention.
Kindly accept our sincerest apologies for the service you have received thus far in this regard, it is really disappointing to read and we hope this matter can be promptly resolved from this point on.
Kindly note that with account queries, RCS requests that our customers call them directly as they cannot discuss anything with a Third party. Please call our RCS department on ***, request a cancellation and they will definitely be able to assist you.
Kind Regards,
Makro Hellopeter Team
Thank you for taking our call and for bringing this matter to our attention.
Kindly accept our sincerest apologies for the service you have received thus far in this regard, it is really disappointing to read and we hope this matter can be promptly resolved from this point on.
Kindly note that with account queries, RCS requests that our customers call them directly as they cannot discuss anything with a Third party. Please call our RCS department on ***, request a cancellation and they will definitely be able to assist you.
Kind Regards,
Makro Hellopeter Team
Best regards,