1 reviews | Active since Mar 2009
Clients clearly not important
<p>Every time we visit your store in Polokwane, the service is worse than the previous time, the lanes are always full with people packing racks or the forklift blocking the lanes, sometimes two or three lanes at a time, certain prices are never as indicated in the newspaper that comes out every thursday, then when you get to the tills, the cashiers are so rude, by that time you want to burst with anger, then when you get to the door, the security unpacks your entire trolley to scan each item, i mean really, you want the trip to the store to be pleasant, it is NEVER, i cannot see why the security which is obviously job creation, needs to do that, the times that they have somebody at the till chubbing the slip is more acceptable for me, but i had enough of your security, they are useless, and irritating. I loved shopping at Markro but lately i must say it is not nice, and refuse to go there any longer, there are other stores as well.</p>
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. We must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service.
With regards to hysters being on our sales floor please be advised that these machines play an integral part in our business, being an wholesale outlet whereby we sell large quantities to our customers we have to ensure that our shelves are always replenished for all our customers convenience. Drivers and managers alike are instructed that when machines are being used on the sales floor, that respective area needs to be cordoned.
Our end controllers concentrate on two angles and track the number and value of errors they detect where customers would have overpaid and where Makro would have lost due to error or *****, and we believe that this vindicates our reasons for performing this function. We have just replace the pen system with the scanner.
We try and ensure that all customers have a safe and pleasant shopping experience.
When you do visit any of the stores and you have any queries, please do not hesitate to ask for the store Executive Manager and address the issue in store with them. .
We hope you will visit us again and that you will have a more positive experience.
Regards
Mmule Moropa
Best regards,
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. We must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service.
With regards to hysters being on our sales floor please be advised that these machines play an integral part in our business, being an wholesale outlet whereby we sell large quantities to our customers we have to ensure that our shelves are always replenished for all our customers convenience. Drivers and managers alike are instructed that when machines are being used on the sales floor, that respective area needs to be cordoned.
Our end controllers concentrate on two angles and track the number and value of errors they detect where customers would have overpaid and where Makro would have lost due to error or *****, and we believe that this vindicates our reasons for performing this function. We have just replace the pen system with the scanner.
We try and ensure that all customers have a safe and pleasant shopping experience.
When you do visit any of the stores and you have any queries, please do not hesitate to ask for the store Executive Manager and address the issue in store with them. .
We hope you will visit us again and that you will have a more positive experience.
Regards
Mmule Moropa
Best regards,