Client Service Failure

<p>I bought what I thought was a Magneto lamp on 01.04. Got home, dropped my helper at her residence did, a few other tasks like pack the perishables away, etc. By that time it was after 18:00. I opened the Magneto box and got a white AKKO lamp inside. I looked and noticed that it's a different brand. No charger and clearly secondhand. At the bottom, you could see it had a braai grill pattern melted into it. The security seal was also broken. It didn't work either. This disgusted me greatly as I wanted to use the magneto lamp that night. 02.04 I went to Makro Vaal, to return the piece of ****. It was like visiting a government department with three people in front. One was from Verimark and chatted to a Makro lady, distracting her. Eventually my turn. I explained my problem. She gave me necessary paperwork which was completed. Then a man from Tevo came. He said he would not refund me or change the lamp as Makro never sold such a brand name. The then he gave me my slip back which now was written "redeemed" even if this was not the case. Now I'm out R200 with no lamp because one of your employees likely switched their piece of ******* with a magneto and now I'm suffering the consequence on one of your employee's dishonesty. This is not on. The worst customer experience I ever had. You have lost my support and I will not visit you again if this is not resolved to my satisfaction!</p>