Client service

Here’s a firm but fair version that highlights both the delivery issue and the poor customer service: Writing Extremely disappointing service from Makro I ordered an item during a sale specifically for delivery, only to discover that the order had been marked for collection at a store that is nowhere near me. When I contacted Makro for assistance, the response I received was rude, unhelpful and showed very little willingness to resolve the issue. I asked to speak to a manager, only to be put on hold for more than 10 minutes without any meaningful assistance. Mistakes can happen, but what really disappointed me was the way the situation was handled. I expected Makro to take responsibility for the incorrect collection option and help find a reasonable solution. Instead, I was left feeling completely disregarded as a customer. A sale is not much of a bargain when the service that follows is this frustrating. I hope Makro reviews both the ordering process and the customer service experience, because this is certainly not the level of service I would expect from a major retailer.