BS
Buhle S
1 reviews | Active since Sept 2022
08 Nov 2023, 10:29
ciroc purchase
I placed orders on the Makro app on Sunday, these orders were cancelled on Monday due to low stock. Yesterday stock was available for the same item and an order was placed,today the order was cancelled again, now I have 5 orders awaiting refunds,why are you doing false advertising?
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Makro's replyOfficial
08 Nov 2023, 12:34Good day Buhle, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply08 Nov 2023, 12:34
Official
Good day Buhle, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,