Christmas Ruined by Late Delivery and Poor Service thanks Makro

Terrible experience. I ordered a cookware set in mid-December with delivery promised for 20 December. The date came and went with no delivery. Tracking kept showing “out for delivery,” but nothing arrived. This was meant to be a Christmas gift. Customer service offered excuses about couriers and holidays instead of a solution. No accountability, poor communication, and very disappointing service. I would not recommend ordering from this seller.