Christmas gifts not delivered on time

To make Christmas shopping easier, I decided to order from Makro online. I have ordered previously and it was a very efficient process. So I ordered a bicycle for my 4 year old on the 13th of December and on the site, it said it would be ready by Christmas. It's Christmas eve and I don't have a bicycle, infact, they don't even know when I will or if I will still receive it. Beyond disappointed and will certainly not be ordering from Makro online in the future. When I called on the 23rd I was told that a courier had been sent to collect stock. When I called on the 24th, I was told that nobody had been sent. A refund takes too long so I can't even go buy a bicycle elsewhere.