YC
Yolande C
1 reviews | Active since Mar 2009
08 Jan 2016, 09:31
Chosen Service Provider Installation Shocking
I just want to inform you that your Service Provider you use installing the Explora attitude stinks. I think you should definitely act on this as Makro is the company selling their service for installation of their Explora product. They always have an excuse and are extremely arrogant and treats your clients with no respect at all. Blingstallation is giving you a bad name and you should rethink using them as they will tarnish your reputation. Shame on Makro for using this company to assist their clients with their disgustingly poor service
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Makro's replyOfficial
08 Jan 2016, 15:26Hello yolande7,
Thank you for raising your concern with us.
After a lengthy consultation with Bling Installation we were given feedback that a service call was schedule and a technician attended to the service call yesterday . It was only established yesterday by the technician that you used another installer thereby voiding your warranty.
You declined to pay for any call out fee or labour to resolve the problems they are now experiencing subsequent to the independent installer tampering with their installation.
Please accept our sincere apologies and commitment to complying with the best customer service practices.
Regards
Mmule Moropa
Thank you for raising your concern with us.
After a lengthy consultation with Bling Installation we were given feedback that a service call was schedule and a technician attended to the service call yesterday . It was only established yesterday by the technician that you used another installer thereby voiding your warranty.
You declined to pay for any call out fee or labour to resolve the problems they are now experiencing subsequent to the independent installer tampering with their installation.
Please accept our sincere apologies and commitment to complying with the best customer service practices.
Regards
Mmule Moropa
Makro's reply08 Jan 2016, 15:26
Official
Hello yolande7,
Thank you for raising your concern with us.
After a lengthy consultation with Bling Installation we were given feedback that a service call was schedule and a technician attended to the service call yesterday . It was only established yesterday by the technician that you used another installer thereby voiding your warranty.
You declined to pay for any call out fee or labour to resolve the problems they are now experiencing subsequent to the independent installer tampering with their installation.
Please accept our sincere apologies and commitment to complying with the best customer service practices.
Regards
Mmule Moropa
Thank you for raising your concern with us.
After a lengthy consultation with Bling Installation we were given feedback that a service call was schedule and a technician attended to the service call yesterday . It was only established yesterday by the technician that you used another installer thereby voiding your warranty.
You declined to pay for any call out fee or labour to resolve the problems they are now experiencing subsequent to the independent installer tampering with their installation.
Please accept our sincere apologies and commitment to complying with the best customer service practices.
Regards
Mmule Moropa