Children going hungry due to lack of service

I live in Nelspruit and ordered online 2 months groceries for a family in need in Rustenburg. I first phoned Makro and asked if they do deliver in Rustenburg and the rep**** yes. So, I put in the order on 2 July 2018, they took my money immediately and send me an email saying 2 to 5 working days waiting time for delivery. On 9 July, when it was supposed to be delivered already, I got an email after 5pm, giving stock through that they don't have in stock. That night I emailed through other replacements for this stock. On 10 July I phoned at 10 in the morning, asking if my order is ready and sent out already. They haven't even started with replacing the stock with my list. They said the will finish it now and it will go out for delivery. On 11 July I phoned, asking if the food will be delivered that day, got told that they are still busy packing my order. I asked them why this is taking so long and got told that I am more than welcome to get in my own vehicle and come and pick it up. My order is at Makro Riversands, so I phoned them, asking if I can send my own courier to come and pick it up on 11 July, got told that I am welcome to send my own courier. I asked courier guy to pick up for me. Courier Guy arranged pick up, they emailed through my ID. Got told that they don't accept an ID that is emailed to them, the driver has to go and print that exact same copy somewhere and take it to them, the can't print it at them and accept it. So now, 12 July, I logged in to see where my package is, if it is already sent out. Off course not, it is still stuck at Makro Riversands. Because of this pathetic service from Makro, there is a week old baby boy and 2 girls of 2 and 4, going hungry. They are very quick to take your money, but give the service they are advertising. The most useless and pathetic people I have ever come across.