CHEQUE CARD PURCHSE R35 000

I made a transaction of R35 000 with Makro on the 2nd October 2017. The transaction was successful with my cheque card and cancelled immediately due to insufficient funds from another card. On the 3rd Oct 2017 the bank confirmed that the R35000 was deducted and banked by Makro.

We then requested to take the stock from the store which cost R29400 and they give us the difference from the R35000. We are at the urge of our order being cancelled by the people we are supposed to supply them with the stick and Makro is not doing anything about.

We have been to the store on the 3rd and spent almost the whole day there. The supersior amd managers are not doing anything about it. Its more than 7 days now the issue id still not resolve.

Kindly assist us in resolving the matter.

Thank you.