Cheers Makro

Online order completed on 11 November 2024. Sent for delivery on the 15th without notification, so got a call from courier company at our gate when we weren't home. Organised for delivery on Monday the 18th. Item (washing machine) was unusable when opened - control panel was detached from the machine. Immediately called support line who couldn't log request for refund as the system did not show that it was delivered. Escalated with support ticket ***. Phoned on Tuesday again only to find out that first agent logged a request for repair instead of request for refund. Four days later got an email that item was delivered :-) Contacted the whatsapp line to request refund again.Still no refund, defective washing machine still not collected. Called support line on 26 November who connected to the Qheberha store after 10-15 minutes. Spoke to Rivaldo who first wanted to know when they can deliver the replacement(!!!). Told him that it is a collection only for a refund. When asked what his position in the store is as I'd like to speak to a manager, he cracked 'behind my desk'... Very funny - as long as you're not talking to a customer. Got transferred to Natasha, who is now looking into the return request. She was professional and hopefully will be ableto sort this out. Highly unlikely that I will ever buy from Makro again as everything of this experience - communications, delivery, systems, 'support' and returns process suck.