Check your Packaged Items Before Leaving Makro - Rude, Obnoxious Staff Will Not Assist

Zainul Bux is the most rude, obnoxious and not to mention the most condescending person at Makro Cornubia Durban. I purchased an urn which was the incorrect item and upon return of the item was told that it was used. Further to this, without informing me that the packaged was re-sealed, bearing in mind not re-sealed by me, only after the fact that the package was opened by the staff of Makro Cornubia, was I informed that it was re-sealed. Zainul Bux proceeded to inform me that my questions as to why I was not informed it was re-sealed before opening the item was not “making sense” and proceeded to walk away without having to hear my point. Makro cannot provide me with any concrete evidence that the package did not come from the manufacturer or that it was returned previously without being checked. Please would someone investigate this matter and revert.