EG
Etienne G
1 reviews | Active since Apr 2011
01 Feb 2025, 12:58
Charged me for FREE items
I ordered a CANON printer on Makro, as part of a promotion (more4less), which was advertised as including free Canon photo paper. However, I was charged for the photo paper. I have sent a daily e-mail to all of the listed customer service e-mails, asking for a refund of the photo paper I was incorrectly charged for, but have not received any response. It has been a week now.
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
05 Feb 2025, 11:28Hi Etienne,
Thank you for your review on our Hellopeter platform.
We do apologize for the customer experience you received with us.
Kindly provide us with your order number and we will be able to follow up on the progress of your enquiry.
We want to express our heartfelt apologies once more for the troubles you've faced.
Kind Regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform.
We do apologize for the customer experience you received with us.
Kindly provide us with your order number and we will be able to follow up on the progress of your enquiry.
We want to express our heartfelt apologies once more for the troubles you've faced.
Kind Regards,
Makro Hello Peter Team
Best regards,
Makro's reply05 Feb 2025, 11:28
Official
Hi Etienne,
Thank you for your review on our Hellopeter platform.
We do apologize for the customer experience you received with us.
Kindly provide us with your order number and we will be able to follow up on the progress of your enquiry.
We want to express our heartfelt apologies once more for the troubles you've faced.
Kind Regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform.
We do apologize for the customer experience you received with us.
Kindly provide us with your order number and we will be able to follow up on the progress of your enquiry.
We want to express our heartfelt apologies once more for the troubles you've faced.
Kind Regards,
Makro Hello Peter Team
Best regards,
EG
Etienne G's updateReviewer Update
05 Feb 2025, 11:30 MAK***
EG
Etienne G's update05 Feb 2025, 11:30
Reviewer Update
MAK***
EG
Etienne G's updateReviewer Update
07 Feb 2025, 16:33Hello, please advise when this will be resolved. You charged me for the free items and I want a refund please
EG
Etienne G's update07 Feb 2025, 16:33
Reviewer Update
Hello, please advise when this will be resolved. You charged me for the free items and I want a refund please
Makro's replyOfficial
16 Feb 2025, 12:59Hi Etienne,
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from the store, and we will revert back to you.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from the store, and we will revert back to you.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply16 Feb 2025, 12:59
Official
Hi Etienne,
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from the store, and we will revert back to you.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from the store, and we will revert back to you.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,