1 reviews | Active since Sept 2015
Below is a message i have sent to the complaints department 2 weeks ago now and no response. I purchase from Makro for over 5k a month and after after you cant rectify my queries i will take my business elsewhere.
Good Day, I visited your store yesterday and purchased a pack of Gem squash but the item has been marked incorrect. The bar-code for the gem squash actually scanned as a 3 pack of Garlic for almost double the price of Gem squash. This is the second time this has happened the last time I bought a 10 pack of soap but was charged for 2 of 10 the packs and I only found this out after coming home. It will cost me the same amount petrol to return the item as I travel from Hillcrest to Toti because you guys sell fresh produce and the Springfield branch does not. How can i get refunded for these 2 items i only have the receipt for yesterdays purchase.
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Best regards,
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Best regards,
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