Charged for an Item and recieved something else

Monday 15 July 2024 i went to Makro Germiston to buy the Huawei Watch GT4 46mm watch. They told me to order it online as they no longer stock these watches. I placed the order online and paid for it. Today, Wednesday 17th July the order arrived through Technomobi with the Courier Guy, Excellent and fast Delivery - But they sent the wrong Item! Instead i received the Huawei Watch GT4 41mm. In the package delivered is the order Number and a PICTURE from Makro to Technomobi, yet somehow they managed to pack another Item (at the same price) but the WRONG item. I called Makro to find out what happend and they said that they were out of stock and decided to semd me something else instead. That is COMPLETELY Unacceptable!! Can someone not pick up the phone and let me know that the item that i ordered is out of stock??? Instead i was told that i would be refunded and the item can only be collected next week Monday, not tomorrow or Friday, but next week Monday. I told Makro that this was unacceptable and that Makro should NOT have charged me if the Item was NOT in stock to begin with!

Absolutely Pathetic service from Makro Customer Support - After being a Makro Customer for close to 20 years this is simply pathetic!

The call has been escalated and Management will call me back - When? Who knows...

Makro is not what it used to be, Pity.