Chaos and more chaos spiced with incompetence

We bought a fridge online with Makro, a day later it turns out the device is not working. Sending an email (and numerous after that, ALL unanswered) demanding our money back, which we legally have the right to as per Consumer Protection Act within 5 days not to mention receiving a refund within a reasonable time frame...two weeks later nothing. We were promised a repair which we refused as it is a new device, we were promised a new device, many (many!!) phone calls later nobody is taking action, nobody has a clue and everyone promising to phone back does not (to no surprise). Yesterday (30 November 2022) the 'customer (don't) care service phoned asking if the faulty device has been collected, that is once more proof that nobody at Makro has a single clue what is going on. Since Makro is clearly not willing to work within the Consumer Protection Act legislation, we have no other choice than take legal steps against Makro. It was the first time we bought a device online, it was the last time. Adding to that, we ordered a fridge a HIRSCH, 48 hours later they delivered our new fridge, as we cannot continue without one at 30+°C for two weeks and HIRSCH delivered at 20h30 in the evening, THAT IS SERVICE MAKRO!